At ComChart™, support begins upon execution of a Sales Agreement and continues throughout the customer's experience of ComChart EMR software. Therefore, customers should expect four (4) routine support events:

1. Installation support.
2. Initial training.
3. On-going customer support.
4. Upgrade support and training

Installation:

At the time a customer licenses ComChart® software, a copy of the most recent version of the software is sent to your office.If on-site training is requested, ComChart Medical Software will assist in the installation process.

Initial Training:

On-site training can be provided by ComChart's® training staff and routinely takes about 1 (or 2) days. Each of the 42+ modules of the software is reviewed with the physician and his/her staff, as appropriate. In addition to "working through" each module, the trainer will customize certain functions to meet the requirements or suggestions of the physician's practice.The training is complete only when you are comfortable with each module of the software and certain maintenance functions are completed to ensure the security of the data for the office and the patients.
Training is usually conducted over a Friday, Saturday and/or Sunday, so as not to disrupt the treatment of patients during the routine office day. We expect that when training is completed (usually on a Sunday), the practice can utilize ComChart® when patients are seen on Monday morning.
If need be, customers can contact Customer Service Support Center (CSSC) during normal working hours (EST) at 978-441-3939 or email us, for answers to any question or problem that arises.

On-Going Customer Support Through Customer Service Support Center (CSSC):

The CSSC staff will provide accurate and timely assistance to help you address any ComChart issues that may arise.
The CSSC also provides solutions on-line on this website in the FAQ and Tips Sections. The Tips Section includes questions, answers and suggestions for those seeking advanced solutions to specific problems. As our customers become more familiar and "engaged" in our software, they frequently generate questions and solutions that can benefit a wide range of practices and circumstances. Their experiences and ours are featured in the FAQ and Tips Sections for the benefit of all customers.

Upgrade Support and Training:
Requirements by government bodies and third party payors mandate that EMR software companies continue to be responsive to regulations affecting the industry, such as, HIPAA, HCFA and other governmental regulatory bodies. For this reason, we continually monitor hardware, software and healthcare regulatory and practice efficacy issues. When changes occur, we modify our software to respond to them.
Our response to change is to incorporate them into our up-grades that are furnished to each customer as per their license agreement. Upgrades are made periodically and historically have occurred at least twice a year. 

Training on the use of ComChart® upgrades is provided in accordance with the terms and conditions of the physician's Purchase Agreement. Training support for upgrades is frequently not necessary, unless requested by a practice with specialized applications or needs.